Frequently Asked Questions

1. What does BabyMagui Store sell?

BabyMagui Store is an online boutique specializing in personalized baby clothing and accessories, especially for first birthday celebrations, cake smash photo sessions, and special occasions.

2. Are your products personalized?

Yes. Many of our products can be personalized with details such as the baby’s name, initial, number one, colors, embroidery, appliqués, or other selected design details.

3. Where do I enter the personalization details?

You can enter the personalization details during checkout or in the personalization box available on the product page, depending on the item.

Please make sure all names, initials, colors, sizes, and custom details are spelled correctly before placing your order.

4. Can I change the personalization after placing my order?

If you need to make a change, please contact us immediately at babymaguiboutique@gmail.com or babymaguistore@gmail.com

If your order has not started processing, preparation, embroidery, or customization, we will do our best to help. However, changes are not guaranteed.

5. How long does it take to process an order?

Processing time may vary depending on the product, order volume, and level of personalization.

Because personalized items are made with care, we recommend ordering early before your baby’s birthday, photo session, or special event.

6. How long does shipping take?

Shipping time depends on the shipping method available at checkout and your delivery location.

Once your order ships, tracking information may be provided if available.

7. Do you offer free shipping?

No. BabyMagui Store does not offer free shipping.

Shipping costs are calculated at checkout based on your location and the available shipping method.

8. What payment methods do you accept?

We accept the following payment methods:

Visa
MasterCard
PayPal
Apple Pay

Payment must be completed before we begin processing your order.

9. Do you accept returns?

No. BabyMagui Store does not accept returns on personalized items.

Each product is made especially for the customer based on the details selected at checkout.

10. Do you offer refunds?

No. BabyMagui Store does not offer refunds on personalized items.

Because each product is custom-made, we cannot refund an order once it has been placed and processing has started.

11. Do you accept exchanges?

No. BabyMagui Store does not accept exchanges on personalized products.

Personalized items cannot be exchanged for a different size, color, name, design, or product.

12. Why don’t you accept returns, refunds, or exchanges?

Our products are made specifically for each customer. Many items include custom details such as names, initials, numbers, embroidery, appliqués, colors, or other personalization.

For this reason, each order is unique and cannot be resold.

13. Can I cancel my order?

Yes, but only within 15 minutes after purchase.

After 15 minutes, your order may begin processing, preparation, embroidery, or customization, and cancellation will no longer be possible.

14. How do I request a cancellation?

To request a cancellation within the 15-minute window, contact us immediately by email:

babymaguiboutique@gmail.com

Please include your order number and the name used at checkout.

15. What if I entered the wrong name, size, color, or personalization details?

Customers are responsible for entering the correct personalization details before placing the order.

If you notice a mistake, contact us immediately at babymaguiboutique@gmail.com . If the order has not started processing, we will do our best to help. However, changes are not guaranteed.

16. What if I ordered the wrong size?

We do not accept returns, refunds, or exchanges for incorrect size selection.

Please review the size information carefully before placing your order. If your baby is between sizes, we recommend choosing the larger size for comfort.

17. What if there is a problem with my order?

If you receive the wrong item or there is an issue caused by BabyMagui Store, please contact us as soon as possible at:

babymaguiboutique@gmail.com

Please include your order number, a clear description of the issue, and clear photos of the item received.

We will review your case and do our best to provide a fair solution.

18. How do I choose the right size?

Please review the product details carefully before ordering. Every baby’s body is different, so we recommend choosing the size based on the baby’s measurements, weight, and comfort.

If your baby is between sizes, choosing the larger size may be a better option.

19. Are the outfits for everyday use?

Our products are mainly designed for birthdays, cake smash sessions, photo shoots, and special events. Some items may be worn more than once, but they should be handled with care.